Covid 19 Q and A
Q: Is your office open right now?
A: Our office is closed, however we are working from home right now, doing our best to be available if you need us. The best way to get through to us is email firstname.lastname@example.org
Q: Are you going to operate this summer, given the effects of Covid 19?
Q: When will you decide if you're open this summer?
A: At this point, I'd say that we will need to make a final decision by early to mid June at the latest. I hope we'll know sooner.
Q: What are your plans to cope with Covid 19 this summer?
A: We have committed to hiring more first-aiders and maintenance staff to increase our ability to screen and monitor the health of everyone and to ensure that camp remains sanitized. We are increasing the number of hand washing stations and hand sanitizer pumps. We will schedule hand washing every hour and teach campers proper hand washing techniques. We are looking at ways to avoid contact with door handles and other high traffic areas. There we be additional time spent training our staff and emphasizing precautions. Other strategies are being considered and will be implemented once we understand the situation that the summer brings and we're revisiting this topic daily as more information becomes available.
Q: What if you’re forced to close?
A: If we are not permitted to open, we will provide a refund to all payments.
Q: Will it be safe to work at camp this summer?
A: We will defer to the experts and if it is deemed unsafe to work at camp this summer due to Covid 19, we will not operate.
Q: What if I want to cancel?
A: We hope that you're in a situation that you can stay with us. However if you need to cancel at any time, you may do prior to May 30th with a $50 cancelation fee. If we are not permitted to operate, a full refund will be provided.
Q: What if we’re coming to the camp from another country?
A: At this time, there is an international travel ban and therefore, your child will not be able to attend camp. If this ban is lifted, international participants, including those from the United States, will be subject to the recommendations of our local, provincial and federal government.
Q: What if my child or someone living in the same household is sick.
A: If anyone your child has come into contact with is sick with symptoms of Covid 19, please tell us prior to coming to camp.
Q: Do you have any staff from abroad?
A: Historically, we have had staff who work for the camp from other countries. We were hoping to do so again in 2020. However, with a travel ban in place, we are unlikely to do so. If this changes before the summer, international staff members will be required to self-isolate for 14 days prior to beginning work.
Q: Is our balance still due on April 30th?
A: First, we will not process any payments until we know for certain that we will operate this summer. We’ll reach out to you with further information once we learn more. If you need some flexibility in paying for camp this summer, we’ll do what we can to help.
Q: Will services that the camp provides be affected at all?
A: Possibly. We may need to change the way we serve lunch and we'll wait to see what the recommendations are going to be for busing and public transportation. We are considering alternatives that will put more space between each person. Adjustments will be required and we’re working on these, but at this point it is hard to know what they are going to look like.
Q: Will camp feel the same?
A: A young camper holding hands with their counsellor, greeting campers with a high five as they get off the bus, feeling the energy as the entire camp gathers together, sharing a meal with everyone under the same roof. These are the things that come to mind when I think of camp. If we are unable to participate in these and other activities may well have an impact on how camp feels. Of course there are other things that make camp special such as taking on challenges or learning to adapt to a new situation. We’re going to do what we can to try and make camp as special as it has been. Hopefully we’ll have a chance to do that this summer.
We are listening to experts on how to minimize risks. Although the health of children seems to be largely unaffected by Covid 19, they can still spread the virus to those who are more vulnerable. It is safe to say that best practices will evolve and the decisions made by local, provincial and federal government may affect the way we operate.
We will be considering further adaptations to our program, if necessary, to ensure the safety of our campers and staff. As the information necessary to make sound decisions becomes available, we will keep you up to date.
Thank you everyone and please stay safe and healthy.