Covid 19 Q and A
Q: Is your office open right now?
A: Our office is closed, however we are working from home right now, doing our best to be available if you need us. The best way to get through to us is email email@example.com
Q: Are you going to operate this summer, given the effects of Covid 19?
A: Ontario’s overnight camps will not be permitted to open for 2020. We are disappointed, however we understand the decision made by the Provincial Government. We have always intended to operate, provided it was deemed safe to do so. The health of our staff and campers has always been a priority and this is a time to reinforce this value. The Province has announced that day camps may be permitted to operate with strict health and safety guidelines to be developed in partnership with local public health, the Ministry of Labour and Skills Development, and municipalities. Although we have imagined the measures that we will need to take in order to keep everyone safe, we do not yet know the details of the new guidelines or if we will be able to meet them. Our next step is to obtain these guidelines and make this determination. We’ve spent the afternoon trying to obtain further information with limited results. We are also receiving updates from the Ontario Camps Association. We will update you once we know more.
Q: When will you decide if you're open this summer?
A: At this point, I'd say that we will need to make a final decision by early June at the latest. I hope we'll know sooner.
Q: What are your plans to cope with Covid 19 this summer?
A: We have committed to hiring more first-aiders and maintenance staff per camper to increase our ability to screen and monitor the health of everyone and to ensure that camp remains sanitized. We are increasing the number of hand washing stations and hand sanitizer pumps. We will schedule hand washing every hour and teach campers proper hand washing techniques. We are looking at ways to avoid contact with door handles and other high traffic areas. There we be additional time spent training our staff and emphasizing precautions. Other strategies are being considered and will be implemented once we understand the situation that the summer brings and we're revisiting this topic daily as more information becomes available.
Q: What if you’re forced to close?
A: Currently, we have been told that our overnight camp program will remain closed for the summer. We have reached out to our families who are affected by this and have offered options that includes a full refund. If we are unable to open our day camp, we will provide similar options which will include a full refund.
Q: Will it be safe to work at camp this summer?
A: We will follow the guidelines provided by the Ministry of Labour and by Public Health to ensure the safety of our staff.
Q: What if I want to cancel?
A: Our overnight camp program will not operate this summer and we are providing parents with options that include a full refund. If you are registered for our dat camp, we hope that you're in a situation that you can stay with us. However if you need to cancel at any time, you may do prior to May 30th with a $50 cancelation fee. If we are not permitted to operate, a full refund will be provided.
Q: What if we’re coming to the camp from another country?
A: At this time, there is an international travel ban and therefore, your child will not be able to attend camp.
Q: What if my child or someone living in the same household is sick.
A: If we can operate this summer, we will be providing daily screening of every camper. We will be asking if anyone your child has come into contact with is sick with symptoms of Covid 19, your child will be asked to stay at home.
Q: Do you have any staff from abroad?
A: Historically, we have had staff who work for the camp from other countries. We were hoping to do so again in 2020. However, with a travel ban in place, we are unlikely to do so. If this changes before the summer, international staff members will be required to self-isolate for 14 days prior to beginning work.
Q: When is our balance for camp fees due?
A: We will not process any payments until we know for certain that we will operate this summer. We’ll reach out to you with further information once we learn more. If you need some flexibility in paying for camp this summer, we’ll do what we can to help.
Q: Will services that the camp provides be affected at all?
A: Most certainly. We'll wait to see what the recommendations are going to be for food services, programming and bus and public transportation. We are considering alternatives that will put more space between each person. Adjustments will be required and we’re working on these, but at this point it is hard to know what they are going to look like.
Q: Will camp feel the same?
A: A young camper holding hands with their counsellor, greeting campers with a high five as they get off the bus, feeling the energy as the entire camp gathers together, sharing a meal with everyone under the same roof. These are the things that come to mind when I think of camp. We will be unable to participate in these and other activities and this will have an impact on how camp feels. Of course there are other things that make camp special such as taking on challenges or learning to adapt to a new situation. We’re going to do what we can to try and make camp as special as it has been.
We will be considering further adaptations to our program, if necessary, to ensure the safety of our campers and staff. As the information necessary to make sound decisions becomes available, we will keep you up to date.
Thank you everyone and please stay safe and healthy.